We strive to provide reliable and professional IT support services. This Refund Policy explains when refunds may be available for services provided.
Service Fees
Fees charged for completed services, including diagnostics, troubleshooting, installations, maintenance, and consulting services, are generally non-refundable once the work has been performed.
Eligibility for Refunds
Refunds may be considered in the following situations:
- A service was paid for but not delivered.
- Duplicate payments were made.
- A billing error occurred.
- We are unable to provide the agreed service after payment has been received.
Non-Refundable Services
Refunds will generally not be provided for:
- Completed labour or support services.
- Remote support sessions that have been delivered.
- Software licenses, subscriptions, or third-party products.
- Hardware purchases unless covered by the manufacturer’s warranty.
- Services affected by issues outside our control, including third-party software, internet providers, or hardware failures.
Customer Responsibilities
Customers are responsible for:
- Maintaining backups of all important data.
- Providing accurate information regarding technical issues.
- Ensuring access to devices and systems required for support.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You may be entitled to remedies including repair, replacement, or refund where required by law.
Refund Requests
To request a refund, please contact us within 14 days of the service date.