Service Agreement

This Service Agreement outlines the terms under which provides IT support and technology-related services.

Scope of Services

Services may include:

  • Computer and laptop repairs
  • Network setup and troubleshooting
  • Managed IT support
  • Cloud services
  • Cybersecurity services
  • Software installation and configuration
  • Hardware installation and upgrades
  • Remote and onsite technical support

Specific services will be detailed in quotes, invoices, proposals, or service orders.

Service Availability

We will make reasonable efforts to provide services promptly; however, response times may vary based on workload, availability, and circumstances beyond our control.

Customer Obligations

Customers agree to:

  • Provide accurate information regarding technical issues.
  • Ensure legal ownership or authorization to access systems being serviced.
  • Maintain current backups of all important data.
  • Provide reasonable access to equipment and facilities.

Data Protection and Backups

While we take reasonable care during service delivery, customers remain solely responsible for backing up data before services are performed.

We are not responsible for:

  • Data loss
  • Corrupted files
  • Software failures
  • Business interruption resulting from service activities

Remote Support Authorization

By requesting remote support, you authorize us to:

  • Access your device remotely.
  • View and interact with files, settings, and software necessary to provide support.
  • Perform troubleshooting and maintenance tasks.

We will only access information required to complete the requested service.

Third-Party Products and Services

Services may involve third-party software, hardware, cloud platforms, or vendors.

We do not guarantee:

  • Third-party product performance
  • Availability of external services
  • Continued support from third-party providers

Payment Terms

  • Payment is due according to invoice terms.
  • Late payments may result in service suspension.
  • Outstanding balances may be referred for collection where legally permitted.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the service giving rise to the claim.

We are not liable for indirect, consequential, or incidental damages including:

  • Loss of profits
  • Business interruption
  • Loss of data
  • Loss of goodwill

Termination

Either party may terminate services with reasonable notice unless a separate service contract specifies otherwise.

Governing Law

This Agreement is governed by the laws of Victoria, Australia.